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Find quick answers, troubleshoot common issues, or reach out to the SynclyOne team. We are here to help your family stay in sync.
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Frequently asked questions
Troubleshooting
Events not syncing
Try disconnecting and reconnecting the integration from Settings → Integrations. Make sure you granted all requested permissions during the OAuth flow.
Not receiving notifications
Check that notifications are enabled in your device settings and that your email address is verified. You can also review notification preferences in Settings.
Can't join a group
Ask the group coordinator to send you an invitation via email, or use the join link they shared. You must have a SynclyOne account before accepting.
Calendar is empty
Connect Google Calendar or create events manually from the Calendar page. Events only appear for the children and groups you have added.
Tournament scores not updating
Make sure you are following the tournament. Scores are updated by tournament directors; if a score seems wrong, reach out to the director directly.
Biometric lock not working
Ensure FaceID/TouchID is set up on your device. You can re-enable biometric lock from Settings → Security after verifying your identity.
Still need help?
Email us at synclysupport@gmail.com and we will get back to you as soon as possible.